fbpx
 

Your Questions Answered

Here you will find the answer to several questions we are asked every day.


WHAT ARE THE DIFFERENT TYPES OF LENSES YOU OFFER?

Our corrective lenses come from our specialized laboratory which operates on the cutting edge of today’s technology. They are adapted to your prescription and installed by a certified optician. Your glasses are then individually examined to ensure unparalleled quality of delivery.

  • Single vision lenses
  • Progressive lenses
  • Anti-fatigue lenses
  • Degressive lenses
  • Multifocal lenses
  • UVA / UVB sun lenses
  • Polarized lenses

We also offer several personalized treatment options to meet your needs.

  • Photochromic treatments
  • Anti-reflective treatments
  • Oleophobic treatments
  • Scratch resistance treatments
  • Protective treatments against blue light

For any other questions regarding our lenses, please contact us by email.


DO YOU HAVE PHOTOCHROMIC (TRANSITION) LENSES?

Yes, our photochromic treatment is available on a selection of corrective lenses. To find out if you are eligible, please go to the store with your prescription.


PROTECTION AGAINST BLUE LIGHT

Blue light is visible to the human eye. It’s all around us, but it’s more concentrated in LED lights and all kinds of electronic displays. Blue light affects the circadian cycle, that is, it disrupts sleep, which can have very harmful long-term effects. Blue light treatments reduce visual fatigue caused by intense exposure to screens and promote a better sleep cycle.

For all other questions regarding our blue light treatments, please contact us by email.


WHAT SHOULD I KNOW ABOUT MY PRESCRIPTION?

Your prescription is important.

Your prescription is important and it must be valid and signed by an optometrist before we can fill it. We will make sure that your choice of frame and ophthalmic lenses meet your needs. Our stores in Laval and Pointe-Claire also offer eye exam services by optometrists.


ARE YOU CHECKING MY PRESCRIPTION?

We offer eye exams in our stores in Laval and Pointe-Claire. For our other stores, we confirm that your prescription is valid and signed by an optometrist or an ophthalmologist. We will make sure to check the smallest details of quality, prescription and adjustments when your glasses are delivered.


WHAT IS THE DELIVERY TIME?

The delivery time for your glasses is 14 days, whether it is a simple vision or a progressive scope.


WHAT IS YOUR RETURNS AND EXCHANGES POLICY?

Your satisfaction is a priority for us. We have a 90-day period during which we will make all the changes necessary to ensure your comfort and good vision. There is however no refund possible.


WHAT ARE THE PAYMENT METHODS ACCEPTED?

We accept Visa, Mastercard, Interac and cash.


WHAT IS THE EYEWEAR GUARANTEE?

We have a warranty of one (1) year from the date of purchase on frames and ophthalmic lenses, against any manufacturing defect. This warranty does not include accidental breakage, loss or surface scratches caused by improper use.